It is Royal Housekeeping’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to your use of website and services (hereinafter, “us”, “we”, “Royal Housekeeping). We respect your privacy and are committed to protecting personally identifiable information you may provide us through our website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through our website and does not apply to our collection of information from other sources. 

This Privacy Policy, together with the Terms and conditions and other policies posted on our website set forth the general rules and policies governing your use of our website and services. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions. 

We undertake to preserve the confidentiality of all information you provide to us. Our policy complies with the California Privacy policy that requires commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. 

Data management 

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows: 

Your identity includes information such as first name, last name, title, and other identifiers that you may have provided at some time. 

Your contact information includes information such as email address, house address, billing address, telephone numbers and any other information you have given to us for the purpose of communication or meeting. 

Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. 

Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.  

Your financial data includes information such as your bank account and payment card details. 

Transaction data includes details about payments or communications to and from you and information about services you have purchased from us. 

Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, and feedback and survey responses. 

Information we process because we have a contractual obligation with you 

When you create an account on website or use our service, or otherwise agree to our terms and conditions, a contract is formed between you and us. 

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. 

We may use it in order to: 

  • verify your identity for security purposes 
  • process your order or make payment 
  • provide you with our services 
  • how to obtain the most from using our website and/or service 

We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract. 

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services. 

Disclosure of information  

Royal Housekeeping may disclose potentially personally-identifying and personally-identifying information to its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Royal Housekeeping’s behalf or to provide services available on our website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your state; by using this website and our service, you consent to the transfer of such information to them. Royal Housekeeping will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, we will only ever disclose potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Royal Housekeepingthird parties or the public at large. 

If you are a registered user of and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with Royal Housekeeping. We shall keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We take all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally identifying information. 

Royal Housekeeping may keep details of your house address, phone number and email address for future orders. We will immediately delete such information upon your request or if you stop using our service for 6 consecutive months. We acknowledge that you have only provided this information for the sole purpose of delivering our services to you. We shall therefore ensure they are kept confidential 

Information we process with your consent 

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our  website or ask us to provide you more information about our business, including our services, you provide your consent for us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by contacting us on the contact details provided on our websiteHowever, if you do so, you may not be able to use our website effectively. 

Internet cookies 

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, refer you to a third party websites. Some cookies are required to enjoy and use the full functionality of this website. We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options. Royal Housekeeping uses cookies to help us identify and track visitors, their usage of our website, and their access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features othe Site may not function properly without the aid of cookies. By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies. 

Privacy Policy Changes 

Although most changes are likely to be minor, Royal Housekeeping may change its Privacy Policy from time to time, and in its sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. 

Links to External Sites 

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services. 

Your content 

In creating your content and continuing to use this website, you represent and warrant that: 

  1. all information you submit is accurate and truthful; 
  1. You alone are responsible for your Content/information provided to us;  
  1. You represent that you own or have the necessary permissions provide such content or information. 

Breach of “Privacy” 

Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require not only that users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by Royal Housekeeping. 

How to contact us 

If you have any questions about out company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us on our contact details provided on our website.