We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, and other identifiers that you may have provided at some time.
Your contact information includes information such as email address, house address, billing address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
Your financial data includes information such as your bank account and payment card details.
Transaction data includes details about payments or communications to and from you and information about services you have purchased from us.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, and feedback and survey responses.
Information we process because we have a contractual obligation with you
When you create an account on website or use our service, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
- verify your identity for security purposes
- process your order or make payment
- provide you with our services
- how to obtain the most from using our website and/or service
We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
Disclosure of information
Royal Housekeeping may disclose potentially personally-identifying and personally-identifying information to its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Royal Housekeeping’s behalf or to provide services available on our website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your state; by using this website and our service, you consent to the transfer of such information to them. Royal Housekeeping will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, we will only ever disclose potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Royal Housekeeping, third parties or the public at large.
If you are a registered user of and have supplied your email address, we may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up to date with what’s going on with Royal Housekeeping. We shall keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We take all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally identifying and personally identifying information.
Royal Housekeeping may keep details of your house address, phone number and email address for future orders. We will immediately delete such information upon your request or if you stop using our service for 6 consecutive months. We acknowledge that you have only provided this information for the sole purpose of delivering our services to you. We shall therefore ensure they are kept confidential.
Information we process with your consent
Links to External Sites
In creating your content and continuing to use this website, you represent and warrant that:
- all information you submit is accurate and truthful;
- You alone are responsible for your Content/information provided to us;
- You represent that you own or have the necessary permissions provide such content or information.
Breach of “Privacy”
Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require not only that users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by Royal Housekeeping.
How to contact us